Refund Policy
Refund Policy for campbellsstore.com
At campbellsstore.com, customer satisfaction is important to us. We want customers to feel confident when shopping for discounted soups, sauces, pantry meals, and everyday food essentials through our online platform.
This Refund Policy explains how returns, refunds, cancellations, damaged items, and incorrect orders are handled.
Return Window
campbellsstore.com offers a 60-day return policy for eligible items. Customers may request a return within 60 days after receiving their order.
Return requests submitted after the 60-day return period may not be accepted.
To request a return, customers must contact us at rosensteinmayson@gmx.com before sending any item back.
Return Eligibility
To be eligible for a return, items should generally be unused, unopened, and in their original packaging whenever possible. Because our store focuses on pantry-related and food-related products, product condition is important when reviewing return requests.
Returned items may be refused if they are opened, used, damaged by the customer, altered, contaminated, missing original packaging, or returned without prior approval.
Free Returns
campbellsstore.com provides free returns for eligible return requests. If your return request is approved, we will provide instructions for the return process.
Customers should not return products without contacting us first. Unauthorized returns may not be accepted or processed correctly.
Refund Processing Time
After an approved return is received and reviewed, refunds are generally processed within 5–10 business days. The exact time for funds to appear in the customer’s account may depend on the bank, card issuer, payment provider, or financial institution.
Refunds are usually issued to the original payment method used during checkout.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, or incomplete, customers should contact us as soon as possible at rosensteinmayson@gmx.com.
Please include:
Order number
Product name
Clear photos of the item
Photos of the packaging
A description of the issue
Any other helpful details
After reviewing the request, we may offer a refund, replacement, store credit, or another appropriate solution.
Order Cancellations
Customers may request order cancellation by contacting us as soon as possible. If the order has not yet been processed or shipped, we will do our best to cancel it and issue a refund.
If the order has already been processed, packed, or shipped, cancellation may not be possible. In that case, the customer may need to follow the return process after receiving the order.
Non-Refundable Situations
Refunds may not be approved in certain situations, including:
Return requests made after 60 days
Items opened or used after delivery
Items damaged by the customer
Items returned without approval
Products returned in poor condition
Orders lost due to incorrect customer address
Packages refused or abandoned by the customer
Items affected by improper storage after delivery
Requests without enough order information
Each request is reviewed based on the available details.
Discounted Products
campbellsstore.com sells discounted pantry products and everyday food essentials. Unless otherwise stated, discounted items may still be eligible for return if they meet our return conditions.
The fact that an item was purchased at a discount does not automatically make it final sale.
Exchanges
If a customer receives a damaged, defective, or incorrect item, an exchange may be offered depending on product availability. If the same item is unavailable, we may offer a refund, store credit, or another suitable solution.
Customers must contact us before sending any item back for exchange.
Refund Amount
Approved refunds generally cover the amount paid for the eligible returned item. Since campbellsstore.com offers free worldwide shipping, customers are not charged a standard shipping fee by our store at checkout.
If only part of an order is returned, the refund will usually apply only to the returned eligible item or items.
How to Request a Return or Refund
To request a return or refund, please email:
Include your order number, full name, product name, reason for the request, and photos if applicable.
Refund Support
Website: campbellsstore.com
Email: rosensteinmayson@gmx.com
Please contact us before returning any item so we can provide the correct instructions.
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