Shipping Policy

This Shipping Policy outlines the official standards and regulations for order processing, warehouse dispatch, logistics delivery, customs clearance, and transportation related services for all orders placed on our website. This policy applies to all platform users and all product categories, covering the entire process from order confirmation to final goods receipt. We adhere to standardized, transparent, and customer-oriented shipping service rules to ensure every order undergoes stable, safe, and compliant transportation procedures.

1. Order Processing & Warehouse Dispatch

All confirmed and successfully paid orders will enter our unified warehouse processing queue immediately. Our professional warehouse team conducts systematic sorting, product inspection, safety packaging, and outbound arrangement for each order in chronological order. Before shipment, every product will be strictly checked for complete packaging, intact appearance, and qualified quality to avoid defective or substandard products being delivered.
We adopt targeted professional packaging solutions according to different product attributes. All soups, sauces, and pantry staple products are packaged with leak-proof, shockproof, and fresh-keeping materials, which can effectively prevent product leakage, extrusion damage, quality deterioration, and packaging damage during long-distance cross-border transportation. Each packaged order will be subject to a final manual inspection before outbound delivery to ensure compliance with transportation standards.
Our warehouse maintains a standardized processing rhythm for all orders to ensure orderly and efficient dispatch arrangements for every customer’s purchase.

2. Global Delivery & Transportation Cycle

We provide global cross-border delivery services covering most regions around the world. All orders are delivered through mature, stable, and officially certified international logistics channels, with complete transportation guarantee and real-time logistics tracking functions throughout the whole process. Customers can check the latest transportation status, transit progress, and order location through the platform’s order management interface at any time.
The overall transportation cycle of orders is stable and predictable. After the goods are dispatched from the warehouse and handed over to the logistics carrier, they will go through standardized international transit, customs clearance and local distribution links until they are delivered to the customer’s designated receiving address. The specific transportation duration is affected by regional logistics conditions and local customs clearance efficiency, and will be maintained within a conventional and stable time range.
We continuously optimize global logistics routes and cooperate with multiple high-quality cross-border logistics suppliers to balance transportation stability and delivery efficiency, ensuring that customers can receive ordered products in a timely manner.

3. Customs Clearance & Tariff Rules

We take full responsibility for all customs-related procedures and all incurred tariff fees generated during the international transportation and customs clearance process of orders. All import duties, customs clearance service fees, commodity inspection fees and other official charges arising from cross-border logistics are fully undertaken by our platform.
Customers do not need to bear any additional customs costs or handle complicated customs declaration procedures. Our professional logistics coordination team will uniformly complete all customs clearance formalities, document submission and fee settlement work. Throughout the whole process, users will not receive any official notice requiring supplementary payment of various taxes and fees, nor will they face tedious customs processing work, realizing a worry-free cross-border shopping experience.

4. Shipping Address & Order Modification Rules

Customers are required to fill in accurate, complete and valid receiving information when placing orders, including detailed receiving address, valid contact information and correct regional information, to ensure smooth delivery of orders. Incomplete, wrong or invalid address information may lead to delayed delivery, logistics return or order loss.
Before the order is dispatched from the warehouse, customers can apply for appropriate modification of receiving address and order information through official contact channels. Once the order has been shipped and entered into the logistics transportation process, no further information modification application can be accepted due to the fixed logistics transit route and order information.

5. Logistics Exception Handling

In view of possible abnormal situations during cross-border transportation, we have formulated complete logistics exception handling mechanisms. If the order is delayed in transportation due to objective logistics factors, stuck in customs clearance, or has abnormal logistics information updates, our team will actively track the order status, communicate with logistics suppliers and customs departments, and timely feed back the processing progress to customers.
For order damage, leakage, loss or missing goods caused by logistics transportation problems, we will verify the actual situation in a timely manner and provide reasonable and effective after-sales solutions according to the platform’s official service rules to fully protect customers’ legitimate shopping rights and interests.

6. Delivery Completion & Receipt Confirmation

The order is deemed as successfully delivered when the logistics carrier completes the distribution and the goods arrive at the customer’s designated receiving address. Customers are advised to check the integrity and quantity of the goods in a timely manner after receiving the package. If any product problems or packaging abnormalities are found, customers can contact our official customer support team in a timely manner to initiate follow-up processing.
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