Terms of Purchase

These Terms of Purchase govern all purchase transactions, order services, and consumer rights protection activities between our platform and all customers who browse, purchase, and place orders on the website. All shopping behaviors, order submissions, payment actions, and after-sales applications initiated by users on this platform shall be deemed as full recognition and voluntary acceptance of these official purchase terms. We provide standardized, transparent, and customer-friendly shopping service rules to ensure every transaction is safe, fair, and orderly.
All service clauses stipulated in these terms apply to all user groups, all product categories, and all valid orders on the platform. There are no hidden rules, differentiated thresholds, or unstated restrictions. All shopping policies, logistics services, and after-sales guarantees are implemented in strict accordance with the public clauses published on the page.

1. Order Placement & Payment Rules

Customers shall ensure that all information submitted during the order placement process is true, accurate, and complete, including receiving address, contact information, and order product selection information. Any order loss, delivery delay, or service abnormality caused by incorrect user information filling shall be resolved through user-initiated consultation and coordination.
The unified settlement currency for all products and orders on the platform is United States Dollar (USD). All product prices, shopping cart settlement amounts, and final order payment amounts are uniformly displayed and calculated in USD. The platform does not support other currency settlement methods, and all fund settlement processes maintain unified and consistent currency standards to avoid exchange rate differences and settlement confusion.
Once the customer completes the payment successfully, the order will automatically take effect and enter the official warehouse processing queue. The platform will arrange subsequent packaging, shipment, and logistics distribution work in accordance with standard service procedures. Users shall not arbitrarily cancel valid paid orders without legitimate reasons to avoid affecting the normal operation of platform inventory and logistics scheduling.

2. Order Processing & Delivery Timeframe

All successfully paid in-stock orders will be processed and shipped within 1 to 3 working days. Our warehouse team completes product sorting, quality inspection, professional safety packaging, and outbound confirmation in sequence to ensure that all products are intact, qualified, and compliant before leaving the warehouse. We adopt targeted packaging methods for soups, sauces, and pantry staple products to prevent leakage, damage, or quality changes during transportation.
After the order is dispatched from the warehouse and handed over to the official logistics carrier, the overall delivery period is estimated to take 6 to 12 days. The specific arrival time will be slightly adjusted according to regional logistics conditions and conventional customs clearance progress. The above delivery cycle is the conventional and stable transportation time of the platform’s mainstream logistics channels, ensuring that customers can reasonably arrange daily ingredient stock preparation and use plans.

3. Global Shipping Service Rules

We provide global free shipping services for all official orders on the platform. All products support free shipping without setting minimum order amount thresholds, order quantity restrictions, or regional usage limits. No additional shipping fees, logistics handling fees, or distribution surcharges will be charged during the entire order settlement and transportation process.
The platform independently undertakes all customs-related expenses and formalities incurred during cross-border transportation and customs clearance. Customers do not need to pay any extra tariffs, inspection fees, or customs clearance service fees, nor do they need to handle complex declaration work. All cross-border logistics and customs work is uniformly completed by our professional team, realizing a zero-additional-cost cross-border shopping experience for users.

4. Return Service Terms

We provide a long-term and user-friendly return service window for all platform orders. Customers can initiate a formal return application within 60 days after receiving the ordered products. The return service covers all conventional product categories sold on the platform, supporting return applications for various reasonable personal experience and product matching problems.
Customers only need to submit return requests through the platform’s official after-sales entrance and complete product return delivery in accordance with standardized operation guidelines. All return review standards are open and transparent, with no complicated qualification audits or harsh restrictive clauses. We fully respect customers’ real shopping experience and subjective product evaluation.
Products applying for return need to maintain resalable conditions such as complete packaging, no artificial damage, and no excessive use traces. Returns caused by personal improper storage, artificial damage, or exceeding the valid return window will not be accepted.

5. Refund Processing Rules

After the returned goods are received and verified to meet the return standards, the platform will complete the internal audit work and officially launch the refund process. The entire refund processing period is 5 to 10 working days. All refund funds will be returned to the customer’s original payment channel in full, and the refund amount is consistent with the actual payment amount of the original order.
No hidden fees will be deducted during the refund process, including but not limited to restocking fees, service fees, handling fees, and administrative fees. All eligible return orders can enjoy full refund protection. Customers can check the real-time refund progress through the platform order background at any time during the processing cycle.

6. Order Exception & Service Guarantee

For logistics abnormalities, product damage, packaging leakage, and order errors caused by platform and logistics service links, we will actively verify the situation and provide targeted solutions including return and refund services according to the actual situation, fully protecting customers’ legitimate shopping rights and interests.
The platform always adheres to the service principle of customer priority and transparent transactions. All published purchase terms are long-term effective and will not be arbitrarily changed for single orders. If there are subsequent policy optimizations and updates, the latest official published clauses shall prevail.

7. Contact & Consultation Channels

If customers have any questions, doubts, or consultation demands about order placement, payment rules, shipping cycles, free shipping policies, return and refund terms, they can initiate communication and feedback through the platform’s official Contact Us page. Our professional service team will provide standardized and detailed replies to solve all shopping-related problems for users.